Frequently Asked Questions
Everything you need to know about Parffic. Can't find your answer? Contact us.
Parffic is Lagos's leading parking marketplace connecting drivers with verified private and commercial parking spaces. Book a spot in seconds using our web app or mobile app, and pay securely with your Parffic Wallet.
We currently operate across Lagos State, including Victoria Island, Lekki, Ikeja, Surulere, Yaba, and the Lagos Island corridor. We're expanding to Abuja and Port Harcourt in Q3 2026.
Yes. Parffic is available on iOS and Android via our mobile app. You can also book directly from this website — no app download required.
Email us at hi@parffic.com, use the in-app chat, or visit our Contact page. We respond within 2 hours on business days (8 am – 6 pm WAT).
Search for a location, pick an available space from the map, choose your dates and hours, and confirm payment from your Parffic Wallet. You'll instantly receive a QR-code ticket to show at the gate.
Yes. Cancel at least 30 minutes before your booking starts for a full refund to your Parffic Wallet. Cancellations made within 30 minutes of the start time are non-refundable.
If an owner fails to provide access to a confirmed booking, you'll receive a full refund automatically, plus a ₦500 inconvenience credit. Contact support immediately using in-app chat.
No. Your digital QR-code ticket in the app is all you need. Show it on your phone at the parking entrance.
All payments go through your Parffic Wallet, which you can top up via Paystack using debit/credit cards, USSD, or bank transfer. We do not accept cash directly.
Create an owner account, click 'List a Space' in your dashboard, add your address, photos, capacity, and pricing. Our team verifies your listing within 24 hours before it goes live.
Earnings depend on your location, pricing, and availability. Spaces in Victoria Island and Lekki Phase 1 typically earn ₦50,000–₦200,000/month. You keep 85% of every booking — Parffic charges a 15% platform fee.
Payouts are processed every Monday for the previous week's earnings. Funds land in your registered bank account within 1–3 business days via the Paystack Transfers API.
Absolutely. You control your hourly/daily rates, blackout dates, and operating hours. You can also offer monthly subscriptions for regular commuters.
Every booking is covered by our Owner Protection Policy up to ₦500,000. Report any damage within 48 hours via the app and our disputes team will investigate.
Your Parffic Wallet is a pre-funded balance you use for all bookings. Top it up anytime via Paystack. Refunds and promotional credits are also added here.
The minimum top-up is ₦500. There is no maximum — you can load as much as you like for convenience.
Currently wallet balances are for booking payments only and cannot be withdrawn by drivers. Earned balance for owners is paid out separately each Monday.
All transactions are processed by Paystack and protected with 256-bit TLS encryption. Parffic is PCI-DSS compliant and never stores raw card details.
Every listing goes through a verification process: owners submit proof of address, photos, and where applicable, ownership documents. Our team physically inspects high-value listings before approval.
We collect the minimum necessary: your name, email, phone number, and payment metadata. We never sell your data. See our Privacy Policy for full details.
Use the 'Report' button on any listing or booking, or email hi@parffic.com. Urgent concerns should be reported to the Nigeria Police Force first.
Still have questions?
Our support team is available Monday–Friday, 8 am–6 pm WAT.